Frequently Asked Questions
Welcome to bkning.com! We are an e-commerce store specializing in women's swimwear and bikinis. We aim to provide our customers with the best possible online shopping experience. If you have any questions, please check our FAQs below.
Q: How long does it take for my order to be delivered?
A: We aim to fulfill all orders within 4 days and deliver them within 10 days. However, please note that delivery times may vary depending on your location and the shipping option you choose at checkout.
Q: Do you offer refunds?
A: Yes, we offer refunds within 48 hours of receiving your order. Please note that items must be returned in their original condition with all tags attached. Refunds will be issued to the original payment method.
Q: What payment methods do you accept?
A: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal and Shopify Payments, which allows you to securely pay using your preferred payment method.
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. However, please note that international shipping may take longer and additional fees may apply. Please check our shipping page for more information.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order on our website or the carrier's website.
Q: What if I receive a faulty or incorrect item?
A: We apologize for any inconvenience. Please contact our customer service team within 48 hours of receiving your order with details and photos of the faulty or incorrect item. We will do our best to resolve the issue as quickly as possible.
Q: How can I contact customer service?
A: You can contact our customer service team via email at firstname.lastname@example.org or through our contact page on the website. We aim to respond to all inquiries within 24 hours.
We hope this FAQ page has been helpful. If you have any further questions or concerns, please don't hesitate to contact us. Happy shopping!