Frequently Asked Questions

Our e-commerce store accepts all major credit cards (Visa, Mastercard, American Express, etc.), as well as PayPal and other alternative payment methods.

• Yes, absolutely. Our website uses secure encryption technology to protect your personal and financial information. You can shop with confidence knowing that your information is protected.

• Yes, we do accept PayPal payments. Simply select PayPal as your payment method during checkout.

• Yes, you can pay using a debit card, as long as it is a Visa or Mastercard debit card.

• After you complete the checkout process, you will receive an email confirming your order and payment. If there are any issues with your payment, our customer service team will contact you.

• If your payment is declined, please check that all of the information you entered is correct, including your billing address and card expiration date. If the information is correct and the payment is still declined, you may need to contact your bank or financial institution for further assistance.

• No, we do not charge any additional fees for using a credit card.

• Yes, you can pay using an international credit card. However, please note that your bank or financial institution may charge additional fees for international transactions.

• To place an order on bkning.com, simply select the items you wish to purchase and add them to your cart. Then, proceed to checkout and follow the steps to enter your shipping and payment information.

• Yes, shopping on bkning.com is safe. We use secure socket layer (SSL) encryption technology to protect your personal and payment information during transmission.

• To use a promo code on bkning.com, simply enter the code in the designated field during checkout. The discount will be applied to your order total if the code is valid and applicable to the items in your cart.

• Our return policy allows customers to return items within 30 days of purchase for a full refund, as long as the items are in new and unused condition with all original tags and packaging. Please see our full return policy for more information and restrictions.

• Our shipping policy provides information on available shipping options, delivery times, and shipping costs. You can view the full shipping policy on our website.

• You can track your order by logging into your bkning.com account and navigating to the order status page. You will also receive an email with tracking information once your order has shipped.

• Our return policy allows customers to return items within 30 days of purchase for a full refund, as long as the items are in new and unused condition with all original tags and packaging. Please see our full return policy for more information and restrictions.

• To initiate a return, please log into your bkning.com account and navigate to the order that you would like to return. From there, you can follow the instructions to request a return.

• Yes, you can exchange an item for a different size or color. Simply initiate a return for the original item and place a new order for the desired size or color.

• Once we receive your returned item, it usually takes 5-7 business days to process the return and issue a refund.

• The customer is responsible for paying for return shipping costs, unless the item received is defective or incorrect.

• No, final sale items cannot be returned or exchanged. Please see our return policy for a list of items that are considered final sale.

• If you receive a defective or damaged item, please contact our customer service team as soon as possible to initiate a return. We will provide a pre-paid return label and issue a full refund or exchange for the item.

• No, items purchased at a physical location cannot be returned to our online store. Please see the return policy of the physical location where the item was purchased for more information.

• We offer standard and express shipping options, with delivery times and costs depending on your location. You can view the available options and estimated delivery times during checkout.

• Shipping costs vary depending on the destination and shipping method selected. You can view the estimated shipping cost during checkout before completing your order.

• Yes, we do ship internationally. However, please note that international orders may be subject to additional duties and taxes, which are the responsibility of the recipient.

• You can track your order by logging into your bkning.com account and navigating to the order status page. You will also receive an email with tracking information once your order has shipped.

• The delivery time for your order will depend on the shipping method selected and your location. You can view the estimated delivery time during checkout.

• If your order has not shipped yet, you may be able to change your shipping address by logging into your bkning.com account and updating your address information. If your order has already shipped, please contact our customer service team for assistance.

• If your package was lost or damaged during shipping, please contact our customer service team as soon as possible. We will work with you to resolve the issue and replace any lost or damaged items.

• You will receive an email with shipping information once your order has shipped. You can also track the status of your order by logging into your bkning.com account.